#Tecdoc uses full

Integrated web store improves customer service Particularly when it comes to sales and marketing, weвЂ™ve noticed the immediate advantage, but also if there are mistakes or irregularities, we can adjust them much more quickly,вЂќ says Krautli. An internal IT employee is always available to implement changes.

#Tecdoc uses full

вЂњWe now have full control over the web store. SanaвЂ™s e-commerce solution benefits both Krautli and their customers. After a short implementation trajectory, the new Krautli web store went live on January 1, 2016. After discussing the planning and budget, the teams at Sana got right to work. KrautliвЂ™s new e-commerce solution integrated with Microsoft Dynamics AX ERP and TecDoc. Krautli found a single solution for both of their biggest challenges: a Sana Commerce web store. Having to send potential clients away from their store to TecDoc increased the chance that clients would end up buying the products elsewhere.ДЄccording to Krautli, вЂњIt was essential for us that our web store could integrate directly with this system so we could provide our customers and partners with the best information possible.вЂќ If a client was shopping and didnвЂ™t know the exact reference number for a part, they would have to access TecDoc separately to retrieve the information and use that on KrautliвЂ™s site to request the price and availability.Д¬hurn risk was high because Krautli couldnвЂ™t keep clients in a single environment throughout the complete purchasing process. TecDoc was an essential resource for clients, but Krautli couldnвЂ™t offer TecDoc functionality directly from their old web store. From shock absorbers to exhaust pipes, any part for a specific type of vehicle can be found in TecDoc. The other big challenge was finding a way to integrate the web store with TecDoc, a popular digital catalog for automotive parts created by automotive part suppliers and the German Collective of Automotive Parts (GVA). The connection with the ERP system was also challenging.вЂќ Web store integration with TecDoc вЂњAdjustments to prices or images had to be requested through them, after which the adjustment would be released with the next update, at a maximum of 24 hours later. вЂњThe web store was an independent system managed by a third party,вЂќ says Michael Krautli, the companyвЂ™s Managing Director. The process, however, was far from ideal. KrautliвЂ™s clients had been able to order parts from a web store for some time. Moving away from third-party web store management Read on to find out how they did it and how their business and clients are benefiting.

Krautli wanted to find a way to leverage TecDoc while retaining web store visitors and improving their customer experience. Learn how our ERP-integrated solution centralizes your data so you can focus on the future.